IT outsourcing trends show that many companies think it’s a smart choice to let someone else handle all or some of their information technology operations. Why do companies outsource IT? There are many reasons. Here are just a few... More Time to Do What Matters When your employees aren’t scrambling to manage dozens of daily … [Read more...]
The Network Security Basics You Need to Know
When is a computer completely safe from potential threats? When it’s completely disconnected and unplugged from the world. That’s today’s reality and it isn’t practical for anyone. That’s why all of the network security basics on this list were created — to prevent a computer attack from happening and to keep them from becoming a much bigger … [Read more...]
Six Help Desk Best Practices You Need To Know
Your help desk is your company’s IT lifeline. It’s where service requests are sent, where troubleshooting happens, and where tensions run high. Some requests can be handled in a day or two, while others need support ASAP. Knowing how to prioritize and provide the right level of support can mean a difference between just having a help desk and … [Read more...]
IT Help Desk Services: Ensuring Your IT Support is Staffed 24/7
Today we work in a global economy and the business world doesn’t have time for technical issues. Our 9 to 5 is someone else’s 8 to 4 and we’re all used to getting what we want at a moment’s notice. So when something goes wrong, we want it fixed right way. That’s why 24/7 IT support has never been more in demand. But finding the right solution for … [Read more...]
Why Would I Need Managed IT as a Service for My Business?
When I talk with people out and about in the community about their businesses and IT needs, often I hear a comment similar to this: “Well, I already have an IT person, why would I hire a company like UDT for managed IT services?” Typically, these types of inquiries happen right after I tell them that UDT offers Managed IT as a Service, or in other … [Read more...]